Jaquar Warranty & Service in India: What's Covered and How to Claim
Jaquar publishes a 10-year warranty on faucets; other categories carry its standard per-category warranty. To claim you need the product and a GST invoice from an authorized dealer. Here's what is covered, what never is, and how to raise a claim.
Updated 2026-08-21 · Padmavati Ceramics - Authorized Jaquar Dealer
Short answer
Jaquar publishes a 10-year warranty on its faucets; other categories carry Jaquar's standard per-category warranty rather than the 10-year figure. To claim it you need two things: the product, and a GST invoice from an authorized dealer. That invoice is the single most common reason a claim gets refused — a fitting bought from an unauthorized seller with no proper bill is very hard to claim on, however genuine the product is. Jaquar runs its own service network and publishes service contact details and a dealer locator on jaquar.com. We are an authorized Jaquar dealer and every order we ship carries a GST invoice.
We are a dealer, not a Jaquar service centre. We can identify your product, supply spares and trims where they exist, and tell you what to ask for — but a warranty repair visit is raised with Jaquar.
In detail
What is actually covered
We deliberately do not print a 10-year figure on product pages outside the faucet categories. Stating a warranty number we cannot verify for a category would be misleading, and it is exactly the kind of claim that gets a seller into trouble with Google Merchant Center. If a seller shows "10 year warranty" on a shower head or a towel rack, treat it as marketing rather than a fact.
What is never covered — by any brand
- Finish damage from cleaning. Acidic cleaners (HCl-based toilet cleaner is the usual culprit), scouring powder and scrub pads permanently damage plated and PVD finishes. This is not a manufacturing defect.
- Hard-water scaling. Mineral build-up on aerators, cartridges and shower faces is maintenance, not failure.
- Installation damage. Over-tightening, wrong sealant, plumber's-tape debris in the cartridge.
- Wear parts beyond their expected life — washers, aerators and similar consumables.
- Products bought without a proper invoice, or from a seller the brand does not recognise.
Most of the "my Jaquar tap failed" cases we see across the counter are one of the first two, and both are preventable. The cleaning rules are in the Jaquar finishes guide.
How to make a warranty claim work
1. Keep the GST invoice. Photograph it the day it arrives and keep the photo somewhere you will find it in year seven. This is the document a service engineer asks for.
2. Know your model code. Every Jaquar fitting has a code — ORP-BLM-10011BPM, ALD-CHR-563, OHS-CHR-1989. It is usually printed on the box, sometimes stamped on the body. Without it, identifying the exact part takes far longer. The decoder is in how to read a Jaquar model code.
3. Photograph the fault. A clear photo of the fitting and of the symptom saves at least one visit.
4. Raise it with Jaquar. Jaquar publishes service contact details on jaquar.com. Have the model code, the invoice and the installation date ready.
5. Tell your dealer too. If you bought from us, message us on WhatsApp with the photos and the code — we can often tell you immediately whether it is a serviceable part, a cartridge replacement or a genuine warranty case, which saves you a wasted service call.
"Jaquar service centre near me" — what you are actually looking for
People search this expecting a walk-in repair counter. Two things are worth knowing:
- Jaquar's service is largely a visit-you model for installed fittings, arranged through Jaquar's own service channels rather than through a dealer's counter.
- Most bathroom "faults" are cartridge or aerator problems that any competent plumber can fix in fifteen minutes with the right spare, no service visit required. A dripping single-lever mixer is almost always the cartridge; weak flow from a new tap is almost always the aerator.
If you are in Mumbai and unsure which of those you have, send us a photo — we will tell you honestly whether it is a spare-part job or a warranty job.
Buying so that the warranty is worth something
The warranty is a function of where you bought, not just what you bought:
- Buy from a dealer listed on jaquar.com's dealer locator. This is a 30-second check and it is the single most useful thing a buyer can do. We are listed for Borivali West, Maharashtra — see our dealer verification page.
- Insist on a GST invoice. No invoice, no reliable claim.
- Be suspicious of prices far below MRP. Genuine dealer pricing on Jaquar sits around 8–15% below MRP. A listing at 50% off is either not genuine, not current stock, or not going to come with a claimable invoice. The reasoning is set out in where to buy genuine Jaquar online.
What we do and do not do
Our own replacement policy sits on top of the manufacturer warranty: if what arrives is damaged, defective or not what you ordered, tell us within 7 days and we replace it free. That is a delivery guarantee, not a substitute for the brand warranty.
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FAQ
What is the Jaquar warranty period?
Jaquar publishes a 10-year product warranty on its faucets - basin mixers, wall mixers, diverters, bib taps, spouts, kitchen taps, health faucets and concealed valves. Showers, accessories, flush plates, wastes, traps and electronic products carry Jaquar's standard warranty as applicable to that category rather than the 10-year figure.
What do I need to claim a Jaquar warranty?
The product, its model code, and a GST invoice from an authorized dealer. The invoice is what a service engineer asks for, and it is the most common reason a claim fails. Photograph it the day it arrives.
Is finish damage covered by the Jaquar warranty?
No. Damage caused by acidic cleaners, scouring powder or abrasive pads is not a manufacturing defect and is not covered by any brand. Neither is hard-water scaling, installation damage or normal wear on consumable parts.
Are you a Jaquar service centre?
No. We are an authorized Jaquar dealer, not a service centre. We can identify your model code from a photo, supply spares and matching trims where they exist, and tell you whether you have a cartridge problem or a genuine warranty case - but warranty repair visits are raised with Jaquar.
My Jaquar tap is dripping. Is that a warranty issue?
Usually not - a dripping single-lever mixer is almost always the cartridge, which any competent plumber can replace in fifteen minutes with the right spare. Weak flow from a new tap is almost always a blocked aerator. Send us a photo and we will tell you which you have.
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